Frequently Asked Questions
This Agreement was last modified on 1st January 2023.
Shipping Information
What should I do if I am dissatisfied with my purchase from techonline?
Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at kulan makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 5 days of purchase.
Please call us to return or exchange your merchandise.
How do I return a product?
To return your product, visit or address package to our shop. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I still return my purchase if I lost my packing slip?
Yes, please call us for assistance with your product return.
What should I do if my shipment is lost?
Please call us on and we will initiate a thorough search of your shipment with the carrier.
About Our Shipping Policy
What Shippings Are Available?
It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment.
To track your order, please check with our customer care service providers as well as our official online/shipping partners.